Andrews Jewelers

Allison Revelas Reviews: 3 | Photos: 2
02 Jul 2023

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We worked with both Sara and Victoria for our engagement ring and wedding bands. We are very impressed. My engagement ring is gorgeous and very unique. Our wedding bands are also beautiful. They know you by name when you call on the phone and when you enter the store. Just excellent customer service. We would highly recommend them to anyone who is looking to get married or just wants a unique piece of jewelry.

Leandra Kutas Reviews: 1 | Photos: 1
14 Mar 2023

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Would highly recommend for any and all of your jewelry needs! Such wonderful and kind people that work here! Victoria is so personable and caring. She helped with answering all of my questions and took the time to show me my diamond under the microscope and explained to me the 4c's and what to look for! My ring was resized to fit my finger in just one day and ready to be shown off to the world! It is so sparkly and just pure perfection! ♥️ I will definitely be back for all of my future jewelry needs!

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Response from the owner:
Leandra I really appreciate the feedback and that you took time to do so. We are always here for any jewelry need and always know that no request is too small. Andy

Susan Dintino Reviews: 10
19 Jul 2023

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Great experience with knowledgeable professionals. Victoria was so helpful in giving me advice for a new setting for my diamond and Sarah helped me as well. My repair was reasonably priced. I recommend Andrew’s Jewelers.

 

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Joy Serio Reviews: 1 | Photos: 1
15 Mar 2023

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Great service as always. I’ve purchased there before and I needed my parents wedding ring sized to fit me.

Usually this takes 7-10 days, but I got a call later the same day that it was done! Super friendly and helpful service. I’ll always return there for anything I need jewelry wise!

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Response from the owner:
I’m so happy we were able to help you! Thank you so much for your continued patronage! Andy

n alvut Reviews: 7
29 Apr 2023

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What an amazing experience! The selection is incredible, and Sara was an absolute gem helping me find the perfect wedding ring. She is brilliant and was so knowledgeable about the settings that would work with my grandmother’s diamond. It made the decision-making process the easiest part of my wedding planning so far!! I HIGHLY recommend her to every and any bride-to-be out there looking for their perfect ring :)

Rose Rampino Reviews: 2 | Photos: 2
19 May 2023

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I wanted to thank Sara & Lisa for your help in guiding me through the process and the honest opinion in picking out a setting for my diamond. I will definitely recommend Andrew Jewelers.

 

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Michael Fleischman Reviews: 3
20 Apr 2023

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I purchased a diamond necklace for my girlfriend, Christmas present. She loves it and quality is excellent. Andrew and his staff were professional, knowledgeable and answered all my questions. Even wrapped up in a beautiful gift box, card! Highly recommend Andrew and Andrews Jewelers! Will be purchasing jewelry there in the future.! Thank You Andrew!

Cassidy Honan Reviews: 2
24 Jun 2023

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After 15 years I needed to have my engagement and wedding bands reset due to an allergy. Sara was communicative, knowledgeable, and friendly. We have always used Andrews for our jewelry purchases and we will continue to do so!

Andre Winters Reviews: 2
30 Apr 2023

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Sara & Andrew were great through the whole process! Through the engagement ring suggestions and diamond expertise to finding matching bands. 10/10 would recommend for any couples looking to take that next step or just looking for a special piece of jewelry.

 

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Dawn Perkins Reviews: 5 | Photos: 2
24 Mar 2023

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I have been wanting to have my wedding rings resized for many years but didn't know where to go or who I could trust. I finally decided to go to Andrew's (the commercial worked!😊). I talked with Sarah, who is very knowledgeable, professional, friendly and reassuring. I am very pleased with how my rings turned out and they were ready to pick up within a couple days. Not only did they resize them, they made them look brand new again. I subsequently had them work on a few more items. I highly recommend Andrew's for their excellent service and craftsmanship!

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Response from the owner:
Thanks Dawn for the shout out!! Totally appreciate your business and sharing your experience with others that might need the same.

Darren Fitch Reviews: 12
15 Mar 2023

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Have been a customer of Andy's for 25 years. Bought my wife's engagement ring there, wedding ring, diamond necklaces and diamond earings. Prices are very fair. Sent my Son there to buy his fiance engagement ring! Staff always helpful as I visit regularly to have everything cleaned. Would recommend to anyone to give them a visit.

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Response from the owner:
Darren, thank you for being great lol and for sending in your son! It’s an honor to start helping the next generation of Fitch. Andy

Chris Vumbaco Local Guide | Reviews: 28 | Photos: 5
18 Jul 2023

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I didn't buy my ring there, but I wish that I did. The staff is so nice and extremely knowledgeable. I have had some work done there and will be back in the future. For repairs and new pieces. Don't go changing!

 

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Sean Nowadly Reviews: 1
28 Apr 2023

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Sara’s customer service was excellent. She picked out exactly the type of necklace I was looking for. She was Very personable & made my purchase easy by not suggesting anything outside my purchase budget. Andrew’s always makes us feel welcomed & We will always keep coming back

james reidy Reviews: 3
16 Apr 2023

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Andrew and Nicole are always great to work with. Very honest, knowledgeable and most important Not pushy. They help you find what you are looking for by asking questions about your partner to point you in the right direction. Thank you for the GREAT experience. Only place I will shop for jewelry for future purchases.

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Response from the owner:
Thanks James for the kind words!! Also, thank you for your business.

Mackenzie Culhane Reviews: 1
27 Jun 2023

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I came in to get my engagement ring that was purchased elsewhere resized. I was greeted by a very warm and welcoming staff that was eager to help me and made sure my ring was perfect. I was holding off on getting my ring resized as I didn’t want to be without it for too long as most places told me it would take two weeks. My ring was resized and ready to go within hours here. I had such a great experience here and would recommend to anyone!

 

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Laura Masse Local Guide | Reviews: 7 | Photos: 6
11 Jun 2022

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I worked with Andrew to have my ring custom designed by combining aspects of a couple rings they had in store into one gorgeous design. He and his team were wonderful throughout the process and through my own insecurities and self doubt. When the first ring came in, I was pretty disappointed with how the metal was crafted, as it wasn't what I envisioned even with seeing wax models etc. Andrew and Victoria were incredibly supportive and reassured me they wanted me to be completely satisfied and happy with the design.

Andrew offered at no extra cost to melt down the ring and recraft it himself in store. He was meticulous with the metalwork design as he knew how important that was to me. The ring came out BEAUTIFULLY and I was so thrilled. I grow to love it more and more each day, just like my love for my partner. 💜💜💜

susan parker-prusiecki Local Guide | Reviews: 19 | Photos: 42
28 Mar 2023

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This review is years overdue. I'm still traumatized. My husband bought my engagement ring from Andrew's jewelers. I regularly took it in for cleaning and checks as recommended. During one of those checks it was recommended that I have the prongs redone around the center diamond. So I agreed. The day I picked it up I wore it home and ran a couple errands. I looked down at my ring about 30 minutes later. The center diamond was GONE. Yes, the diamond was replaced and Andrew's accepted blame for the faulty soldering but the damage was done. MY diamond was gone forever. And the replacement one has a visible dark shadow even thou we were told it was of same color and clarity. I haven't worn the ring since. It's been 15+ years.

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Response from the owner:
Susan, this is Andy the owner. Thank you for taking the time to share your thoughts and I'm sorry you were traumatized with your experience. The last transaction I have in the computer under your name was 1999. So after 24 years I can't remember this situation. However, I can't fix what I am not made aware of...if you would have told me you weren't happy with the replacement diamond back then I would have encouraged you to pick another one that you were satisfied with. Either way, 24 years later I am still willing to make you happy...kindly bring the ring back and I will supply you with a diamond that you are happy with. Just ask for me when you come in.

Thomas Mulroy Reviews: 2
21 Jun 2023

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We are formally from WNY and still have family in the area. We have been using Andrew’s Jewelers for decades. We just came back home to visit and stopped by Andrew’s and they did not disappoint. If you haven’t been, I highly suggest you drop in and look around.

 

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Eric Sugg Reviews: 1
18 Mar 2023

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Absolutely the best experience with a jeweler I have ever had. This is the 3ed time I have worked with Andrew's and I will never go anywhere else! The pendant that was made specifically for my wife's birthday is beautiful! The girls are so helpful and on thare A game! Thank you so varry much for all your help!

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Response from the owner:
Eric, we hope to see you a 4th time lol. You’re great and appreciate the loyalty, Andy.

Tim Tzetzo Reviews: 1
07 Jul 2023

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I had my gold chain clasp lock repaired. Very quick repair. Sara was friendly and knowledgeable. Thank you!

jeff staniszewski Reviews: 5
21 Mar 2023

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This place is fantastic. Since picking up my engagement ring (over 12 years ago now) I haven’t purchased jewelry from anywhere else. Always fair prices with great quality and even better people. Couldn’t be happier!

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Response from the owner:
Blushing Jeff! Thanks for the 5-star and for your business, Andy.

 

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Joseph Halleck Reviews: 1
14 Jul 2023

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My rep Sara was great, helped me find exactly what I was looking for. She was loaded with information and took the time to teach me about everything.

Cameron Harsch Reviews: 1
13 Mar 2023

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Everyone is very friendly and professional. The store is clean, and well-lit. They also have a wonderful variety of product. I worked primarily with Sara and Andy and they helped me find the perfect ring!

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Response from the owner:
Cameron!! I really appreciate the vote of confidence and hope to see you again for all your needs. Andy

Christopher Kalinowski Reviews: 5 | Photos: 1
26 Nov 2018

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Excellent quality and service! We couldn't be more pleased with our wedding bands and engagement ring. They found the rings that we envisioned and did not push us to overspend. Andrews will have our business for all our jewelry needs for now on. Thank you so much!

 

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King Fatunmbi Reviews: 5
11 Apr 2023

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Good selection! They were extremely patient with me in deciding a engagement ring 💍 for my fiancée Very helpful service! Thank you Andrew Jewelers!

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Response from the owner:
That’s how we do!!!! Lol. Thank you for the kind words.

Jeanne Nowicki Reviews: 1
18 Mar 2023

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Sara, the sales associate, was friendly and very helpful. Her suggestions were right on. I would definitely recommend going to Andrews for all of your jewelry items. Thanks Sara.

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Response from the owner:
Jeanne, I’m glad you liked Sara…she is super knowledgeable and is here if you ever need jewelry guidance, Andy.

Br A Reviews: 4
29 Mar 2023

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The owner was boorish and condescending when discussing my engagement ring. He referred to me as a jive turkey since I didn't agree with his design. Avoid this Jeweler as he referred to my idea of a multi colored diamond as classless and plebian.

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Response from the owner:
This review is definitely jive and not serious lol.

 

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R Ragosta Reviews: 9
19 Apr 2023

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They had exactly the piece of jewelry I had in mind for a special gift. I also thought staff was very friendly and didn’t rush me or try to sell me, which I appreciated. I’d go back to shop again at this establishment.

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Response from the owner:
Thank you for the positive feedback! We are here for you even on the simple requests like repairs or device as well.

Keegan Phalen Reviews: 7
15 Dec 2022

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Andrew’s Jewelers ruined my engagement surprise. After clear discussion about purchasing a natural diamond they finally let me know the ring was finished. The diamond cert. stated it was lab created. 1st problem. Then I had asked that they don’t mail anything to my address, to please call or email me. A week later, my now fiancée found an envelope that was addressed “Keegan Paige” (both of our first names?) with a company logo stamped on the back in our mailbox. 2nd problem. It was a “congrats on your engagement” but I hadn’t proposed yet. I went back to the store very upset but calmly hoping for some sort of resolve. Andrew, the owner was arrogant and rude. Did not even apologize for the employee negligence. He used profane language to top it off. 3rd problem. I ended up returning the ring and took my business elsewhere. I would strongly discourage purchasing any jewelry from andrews.

Response to the owner's response:
When I walked in, I was very calm and hoping something could be done. Apart from company policy, I had specifically asked the salesperson during my visits not to send anything to my address because I was saving my engagement for a trip to Ireland. I didn't begin to raise my voice until you arrogantly said you couldn't do anything more than offer $500 toward my wedding band (Of course I wouldn't want to continue to use your store after the blatant incompetence). I had my phone recording a video during this interaction from the moment I walked in. After reading the other negative reviews, I see your snarky chin being in the air is a pattern.

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Response from the owner:
Keegan, When the sales associate sent the thank you card it was 2 months after you picked up the engagement ring, which is our company policy. We do not send anything to a customer after they purchase unless 2 months has expired. I do not know what was discussed with your salesperson but he assured me that this was the case. When you came to our store you were yelling at the salesperson and acting in a threatening manner and he told me that he was very uncomfortable. This is way I came over to speak to you, because I could see he was feeling threatened. You also demanded partial money back while being allowed to keep the ring at which time I insisted that it was best to refund your money. Unfortunately, you made it very hard for anyone to offer an apology because you were yelling at the salesperson and demanding money as a means to being "compensated". If you were even moderately calm I would have gladly fallen on my sword and apologized for his premature show of appreciation for your business.

JJ Moscato Reviews: 1
10 Mar 2022

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From the second I walked in the door the first time, Andrew’s just felt DIFFERENT. Friendly, welcoming and NOT at all stuffy. I worked with Nicole on a couple different pieces including a beautiful custom engagement ring! The professional and knowledgeable team at Andrew’s made me feel like family and provided easily the best overall customer experience I have ever received from a jeweler. Do yourself a favor, stop in and experience it for yourself. You won’t be disappointed!

 

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Jim Schmatz Local Guide | Reviews: 14
01 Feb 2022

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This jeweler took the time to listen, (TRULY LISTEN) to what our budget was and help us find exactly what we wanted. Compromise is considered to be where each party walks away somewhat dissatisfied: I don’t believe this word exists in Andrew’s Jewelers vocabulary.  In what seemed to be an endless search for statement-worthy wedding bands, Andrews was one of five places we visited.  We were greeted by Victoria who was warm, energetic, and welcoming but also incredibly knowledgeable without talking down to us.

We were searching for matching men’s wedding bands but were overwhelmed by the literal million options that exist.  Having a few ideas in mind we stopped at Andrews and were treated like best friends instead of patrons.   We decided to have them create a pair of custom wedding bands.  The process was amazingly smooth; we never felt pressured into making a decision we were not comfortable with and we were never hassled with unexpected costs, fees, or charges.

Once we chose our design, in less than two weeks we approved models that showed us what our rings would look like.  Less than three weeks later our rings were cast, and we went in to confirm sizing.  Three days later our stones were set and the bands polished. The quality is amazing!

Each step was communicated to us which guaranteed the end result was perfect. The entire process was effortless and we could not be happier with the results or prouder to wear these rings that are an outward symbol of our love.

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Response from the owner:
Jim, thank you so much for the review. It was truly humbling and I am honored that you chose us, and yes Victoria is awesome lol!! Glad you got to work with her, she really is an ace.

Shannon Heckman Reviews: 2
30 Apr 2022

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Everyone is so friendly at Andrew’s Jeweler! Such a great place. I took my ring in due to a loose diamond and it’s as good as new. Looks just like it did the day of my wedding 12 years ago. I wish I could remember the woman’s name who took care of me, but she’s outstanding!
Andrew’s is a place that can be trusted tenfold and just feels like home. I won’t be going anywhere else!

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Response from the owner:
Thank you Shannon, I appreciate the feedback and we’ll always be here for even the smallest request.

Alissa Lewandowski Reviews: 4
09 Apr 2022

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Had the best experience at Andrew's ! Nicole was awesome and so helpful when trying to find my wedding band. I had to get a custom band to fit my engagement ring and she kept me updated on the progress every step of the way. Absolutely love the way it turned out all thanks to Andrew and his team !

 

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Brandon DiBerardino Reviews: 5
16 Oct 2022

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Went there recently for a one year anniversary present for my wife. Was taken care of by Sara and Caroline who were very nice and helpful. Price was great for a diamond necklace and they even offered a veteran discount. Will go back for sure

Scott D Reviews: 16
07 Dec 2021

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Andy and Nicole were amazing! I stopped in to surprise my wife with upgrading her ring, and from the second I walked in, they were super accommodating and friendly. They helped to make sure not only did I have the perfect ring, bit also worked with me to help keep it a surprise and made sure everything was perfect for the big reveal! They brought in stones from an outside source to make sure I was 100% happy and my moment was perfect! I will not go anywhere else and neither should anyone else! I'm a customer for life!! Thanks again Andrews Jewelers!!

Natalie Kemper Local Guide | Reviews: 16 | Photos: 5
03 Nov 2021

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Andrew designed a ring for me and it’s the most gorgeous thing I’ve ever seen. I wish I could give even more stars.

 

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Brenda Wroblewski Reviews: 4
20 Apr 2022

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This was my first experience at Andrews Jewelers. Victoria helped me design a ring using my own loose sentimental diamonds. She was amazing throughout the whole process! Andrew took my design and made a wax copy for my approval before setting my diamonds. I just picked it up today. It is breathtaking and far exceeded my expectations! I went shopping afterwards and I received multiple compliments in the two stores that I visited. Thank you Victoria and Andrew!

Debbie Shorten Reviews: 1
06 Jul 2023

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Needed my engagement ring and wedding band sized. So happy that it was done earlier than they anticipated and it LOOKS great! Staff was helpful and friendly. Very happy to be wearing them again!

Brison McKinnis Local Guide | Reviews: 11
14 Jul 2022

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Andrews jewelers has excellent, friendly and professional customer service, they will take their time listening to you to make sure you get the perfect ring for your significant other. Going here you will get your bang for your buck, I highly advise if you are going ring shopping 🙏🏻please go to Andrews you won’t regret it!

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Response from the owner:
Brian, we appreciate the feedback. Thanks for helping us become Buffalo’s largest engagement ring store.

 

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Emil Novak Reviews: 1
18 Apr 2023

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They took care of me for my engagement ring and wedding bands. Sara was amazing to work with.

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Response from the owner:
Thanks for the 5!! We really appreciate your time and certainly your business.

Mark Smith Reviews: 2
20 May 2022

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Extremely polite and friendly all around. Very knowledgeable and took care of every need. Great quality jewelry at a very fair price. Service is fast and had my engagement ring done in a day and the fiancé absolutely loves it. Thank you so much guys for everything you did in such short notice to make this proposal happen!!