Medical Clinic - Google My Business Category Analyze

Question: Whys the number constantly dropping my call?
Author: Samantha McKay

Answer: The hospital is a cold war era structure. Certain areas were designed to be nuclear fall out radiation protective shelters for military and public protection. As with other structures in city communities

Question: Why does it keep dropping my call?
Author: MItsu Phan

Question: Does this location have only one doctor on staff ? This is ridiculous waiting 8 hours to see a doctor when people need help. Sitting there suffering in a lobby for hours waiting for a doctor. Staff here seems like a check the boxes kind of staff.
Author: Jack Cooper

Answer: No. They have more than one doctor, depending on your issue. Emergency room is a little different. Patients are prioritized by the type of care needed. It does suck if you are going there for a minor issue and there are multiple high priority people. Sometimes they do need to call in the "on call" doctor if your issue is out of the norm.

Question: Why won't anyone in the Correspondance \ Release of Information office EVER pick up their damn phone, or even call back in reply to their voice mails.... All about customer service, I think not.
Author: Jeff Bolster

Answer: If you have a complaint about services at WBAMC? On your next visit fill out an ICE form, these are addressed by facility management

Question: What’s the point of having “telehealth” when you can’t get anyone to answer your calls in order to set up an appt. with your PCP?!!
Author: Patricia Gilliam

Answer: I totally agree. But it seems like the same problem in every state and also don't depend on the DAV also. But I would keep hounding them for your right to have this service. Good luck

Question: Why is it that I feel like I’m talking to myself?
Author: Gigi

Answer: If you’re looking for fast responses from WBAMC please use Facebook Messenger, Google Messages, or the ICE comment website.

Question: Why am I not getting any suggested answers?
Author: Gigi

Question: Why does the front desk girl in the OB/GYN department hang up on you or have the charge nurse hang up on you when you called?
Author: Gigi

Question: Why is it that when you call the number you get a machine that hangs up on you?
Author: Gigi

Answer: What number are you calling? Our customer service line is 915-742-2273. We are not tracking an issue with the phones at this time.

Question: Newly came in El Paso and my kids suddenly became sick with high fever. Went to emergency section and waited 4 hours still do not know when we can see a doctor. Most poor service that I see in my life time. Came to 5 pm and now is 9:24pm.
Author: Isaac King

Answer: WBAMC is famous for long wait times.
Answer: I have been coming to the ER since 2009 thru this year. I was PCSd to Ft Bliss in 2002. The ER hasn’t changed and doubt it will. It’s sad. Thank God I am retired. Time to go outside area hospitals for treatment
Answer: Ft Bliss has several clinics placed across the installation. You are assigned to a primary care provider, as well as your dependants. However this provider may be different than your own. Check with the local deers rep

Question: List of drugs the pharmacy has for diabetes?
Author: Diana Howard

Answer: Consult your doctor!

Question: I cannot really offer an explanation for the dropped calls as I do not call anyone at Wbamc..I usually end up dealing with VA and simply find my way around beaumont
Author: TOMMIE LEE JONES JR

Answer: We don't have a vs near were we live

Question: Do they accept walk ins?
Author: Hannah Dean

Answer: You usually need a appointment. However you can go the ER. as a walkin. And you will have a 2 hour wait and be evaulated. Then depending the problem you will be given a fast track techician or see the ER dr. The er doctor sends you home and you wait for a consultation. Appt.
Answer: Depending on the clinic you are trying to go to and if you are a soldier or a spouse

Question: what is the best way to communicate with the hospital?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! so annoying!!!!!!!!!!!!!!!!!!!!!
Author: Violeta Magdaleno

Answer: Depends on your issue. I.C.E. complaint system works very well if that is what you need to do.
Answer: If you are trying to reach a clinic directly you can go through the appointment line or get in touch with your provider and they can help you as well. If you recently received services at a clinic and need help you can always call the clinic back during business hours or go there directly.

Question: MEDICAL RECORDS NEEDS TO AMSWER THEIR PHONES! NO ONE EVER ANSWERS AND THE AUTOMATED SYSTEM DOES NOT WORK ON THE MAIN PHONE! WHERE CAN I CALL AN ACTUALLY FOR SOMEONE TO ANSWER? SO UPSETING!!!
Author: Violeta Magdaleno

Answer: Choose the make an appt. option and they should be able to get you connected. If u r looking to get medical records, you have to go in person, fill out a form for the dates you need medical records from and they will give you a CD. It takes a lil time to get the CD though.

Question: Anyone know what is the name of the provided baby formula they give you after delivery if you're not breastfeeding.
Author: Bandra Nieves

Answer: We have the full line for Similac and Enfamil. We do this as WIC switches what brand they cover periodically so this way we have the best option for the baby and the parents financial situation.
Answer: There is many such as Enfamil and Gerber.

"Just had to wait a bit but other than that, staff is very friendly and helpful."

"The people at the front desk are very friendly and have great customer service."

"When I called he answered the phone and helped navigate me to the location."

"Great price, great personality, and an amazing massage."

"This location has moved to our new building at 10230 W Happy Valley Pkwy."

"Dr. Paul is awesome and is a real people person."

"Office staff is vert friendly and answers every question I've asked!"

"The waiting time is short and the quality of the service is good."

"To high-handed one doctor on sight to service many people is unprofessional."

"I give this location and the staff 10 stars if I could."

"The staff is friendly and caring."

"I've never had any problems with the Saturday classes at the SWHD location."

"As a county and state run hospital it actually offers a wide range of services."

"I waited in waiting area for 40 min, than another 45 min waiting in the room."

"God bless U.S.A. where we can get access to healthcare in any circumstance."

"Facility is lovely, staff and providers are extremely personable."

"Had to wait for over 40 minutes for the PA to get work."

"Great experience from young lady behind desk, triage nurse to PA."